LinkedIn Learning: Customer Service: Serving Internal Customers
There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.
In this course by Jeff Toister, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with.
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