Frequently Asked Questions

MyChart is a free and secure online portal to exchange messages with your provider, request appointments, renew prescriptions, check your test results and much more. Learn more about what you can do with your MyChart account.

After your first appointment you will receive an activation code that will allow you to register for MyChart.

You, or your legal guardian if you are under 18 years old, must sign a release of information (ROI) to give your home provider permission to share protected health information. Learn more about transferring care.

Yes. Please schedule an appointment for these services with a nurse practitioner or physician, counseling clinicians, a musculoskeletal specialist or physical therapy services. We encourage you to be in charge of your health, therefore you must make the appointment.

Learn more, including contact information, about ±Ø²©ÓéÀÖ,±È²©ÓéÀÖÍøÖ· #########’s Student Health Insurance policy.

• For Medical Services: Information Release form
• For Counseling Services: You can find an Information Release form by logging into My±Ø²©ÓéÀÖ,±È²©ÓéÀÖÍøÖ· #########, select MyWellness portal, and go to the downloadable forms section to retrieve it.

Yes, with approval from your allergist. See instructions for receiving your allergy injections while at ±Ø²©ÓéÀÖ,±È²©ÓéÀÖÍøÖ· #########.

Yes, you must have a written order that includes diagnosis (ICD10 code), tests ordered, and provider signature. You can bring a hard copy of the lab order to the Hoaglin Wellness Center or the medical provider can fax it directly to us at 614-366-9489.

There are several ways to travel to an off-campus appointment:

• Call Licking County Transit at 740-670-5185 and press #1 (or 1-800-350-7071) to schedule a ride.
• Use a ride-sharing platform such as Uber or Lyft.
• Call Campus Safety to schedule transport, if available: 740-587-0810
• Register for Enterprise CarShare Program.

These videos will provide important information about health insurance, benefits and more. The Healthcare System video provides a good overview of insurance terms.

Like any other clinic or doctor¡¯s office, at appointment check-in students, faculty, and staff will provide their insurance card, along with a form of payment for copay (no cash or checks accepted). Insurance will be billed directly.

• Drivers license, state-issued ID, or passport
• Insurance card
• Credit or debit card to process co-payments if your insurance requires co-payments
• List of current medications and medical history

• Your nurse practitioner or physician will provide a treatment plan for you.
• You will be directed to register with MyChart.
• The bill for your visit will be submitted to the insurance you provided at check in.
• Once the bill is processed with insurance, any amount that you are responsible for (ex. co-insurance, deductible) will be billed to you directly from Ohio State Wexner Medical Center. The bill will come to the mailing address you provided at check in.

No. You will use MyChart, the patient portal provided for Ohio State Wexner Medical Center patients. MyChart is a free and secure online portal to exchange messages with your provider, request appointments, renew prescriptions, check your test results and more. Learn more about what you can do with your MyChart account.

Yes! Mental health appointments, including counselors, psychologist, and psychiatrist appointments are free of charge.

Yes. Please schedule an appointment for these services with a nurse practitioner or physician, counseling clinicians, a musculoskeletal specialist or physical therapy services. We encourage you to be in charge of your health, therefore you must make the appointment.

See our hours and appointments to get connected.

Ongoing counseling is scheduled by appointment. 

For urgent concerns, same-day hours are offered each weekday. You can call ahead or simply walk into the wellness center during this time to meet with a counselor.

You can call ±Ø²©ÓéÀÖ,±È²©ÓéÀÖÍøÖ· #########¡¯s 24/7 On-call Counseling Service at (740) 587-6647. These calls are free and confidential within the Hoaglin Behavioral Health Team. You can use this number at any point during the year (including academic breaks) and access it while at home, on campus, or studying abroad.

Nothing! There is no additional cost.

There is no cost for meeting with one of our psychiatric providers. However, you may need to pay for medication prescribed by our providers. Learn more about costs and insurance »

Counseling services are confidential. This means that we will not confirm or deny your appointment attendance or what you share with a clinician without your expressed consent. If you want us to share information with parents, professors, or others, you can sign a Release of Information form that specifies what information we can share and with whom we can share it.

Limitations to confidentiality mainly involve safety-related concerns, and include:

• Imminent and foreseeable risk of suicide/ending your own life
• Imminent and foreseeable risk of harm to others
• Disclosures of abuse or neglect of a child, an elderly or disabled individual, or animal
• Disclosures of hazing as defined by Collin¡¯s Law and ±Ø²©ÓéÀÖ,±È²©ÓéÀÖÍøÖ· #########¡¯s Hazing Prevention Policy
• As directed by subpoenas/court orders

You may choose to meet with counseling on an as-needed basis or have ongoing counseling through the wellness center. Frequency of ongoing sessions typically does not exceed every other week.

We recognize that sometimes you may not feel connected with your initial counselor. We want to help you develop self-advocacy, and so we encourage you to share feedback with your therapist about approaches or techniques that are helpful and unhelpful for you. This feedback allows us to adjust our approach and also helps us to pair you with another available clinician as desired.

You can access information about your appointments in the MyChart app. If you miss a class due to an appointment, you can access and share your appointment information with the professor.

Based on guidance from the state licensure board, the Counseling Services staff cannot provide letters of support for ESAs. View the Emotional Support Animal Policy.

Our clinical team includes professionals from the fields of counseling, social work, psychiatry, and psychology. All of our clinicians are licensed to practice in their respective fields within Ohio. Read our staff contacts page for more about each of our clinicians.

Counseling and psychiatric services in the Hoaglin Wellness Center are not billed to insurance.

Counseling check-in processes remain the same.

Although faculty or parents cannot schedule an appointment for a student, you may choose to have a student call to schedule an appointment during your meeting with them (office hours, advising meetings, etc.). If you need to make an immediate referral for a student in crisis, you can call ±Ø²©ÓéÀÖ,±È²©ÓéÀÖÍøÖ· #########¡¯s 24/7 on-call counseling service at (740) 587-6647, contact Campus Safety to see if a ride can be arranged, and encourage the student to access urgent walk-in hours at Hoaglin from 2¨C4 p.m. every weekday. We ask that you please provide us with a brief consultation or reason for the referral before our meeting with the student so that we can fully assess a student¡¯s level of need and risk of harm concerns.

It depends.

Counseling is a confidential service for students ¨C meaning that we can neither confirm nor deny a student¡¯s participation in counseling with third parties (including faculty, staff, parents, etc.). Students may sign a release of information (ROI) allowing our office to share certain information with other offices or individuals. This release is valid for one academic school year, and permission can also be revoked in writing by a student at any point.

Please know that although we cannot confirm or deny information without a release, parents, faculty, and staff can share information with the counseling staff as desired. Students can access these ROI forms in their wellness portal.

Any ±Ø²©ÓéÀÖ,±È²©ÓéÀÖÍøÖ· ######### student or alumni can request a financial coaching session.

A coaching session will cover your questions about finances. For example, you can ask general questions or talk about your situation, such as breaking down your monthly budget or looking at your loans.

No, you do not need to bring anything for your coaching session, and we will follow up with resources and an action plan for you.

Yes, you can include someone in your coaching session if you prefer.

If you are 10 minutes late to your scheduled coaching session, we will work with you to reschedule to a different time.